FAQ
Everything you need to know before purchasing your Micromobility Vehicle.
FAQ
Everything you need to know before purchasing your Micromobility Vehicle.
faq
Everything you need to know before purchasing your Micromobility Vehicle.
Micromobility is a form of transportation that typically caters to traveling 5 miles or less. Micromobility includes small, lightweight vehicles, both human-powered or electric, with speeds 28 mph or less for personal transportation.
e-bikes
The electric motor on a bicycle revolutionized the way commuters see the modern day bike. Electric bikes take you on your adventure or to your destination faster and easier than ever. Electric bikes are simple to use. The electric motor assists the rider via pedal assist or a throttle.
Electric bikes are the same size as a pedal bike, so they offer the same footprint. They do not require registration or insurance like a motorcycle.
Electric bikes vary in range based on battery size, rider efficiency, and motor power output. E-bikes in our selection have a minimum range of 18 miles and a maximum range of 90 miles on one full battery. Our models with removable batteries can take you further by storing an additional battery in a pannier bag or cargo case.
From a dead battery to a full charge, it will take 4-7 hours to charge for most electric bike batteries. Charging overnight or at the office is always a good option so you never have to worry about a dead battery mid ride. No more range anxiety!
Choosing the right electric bike is dependent on your intended use and distance you are planning to ride. With this decision unique to every rider, contact one of our specialists today to help guide you to the correct electric bike.
Front hub motors are located on the front wheel and assist the rider by spinning the front wheel, independent of the bicycle drivetrain. Mid-drive motors are located between the pedals and assist the rider on the pedal strokes instead of spinning the wheels. Rear hub motors are located on the rear wheel and assist the rider by spinning the rear wheel, independent of the bicycle drivetrain.
Choosing the right motor location depends on the intended use of the bicycle. The main question to ask yourself is “Do I want the bike motor to push me, or do I want the motor only assisting me through my pedals?”
Lithium ion batteries can be discharged and charged hundreds of times. The average lifespan of a battery is about 3 years, similar to a car battery. After 3 years, there’s a natural decline in longevity and the amount of charge it can hold. Recycle any electric bike battery at your local Vene micromobility store for free!
e-scooters
Electric scooters offer a space efficient, and quick way for personal transportation. Electric scooters are foldable, lightweight, and can move you through the city all day on one single charge. E-scooters can be ridden on roads as well as bicycle lanes, and you'll probably be passing some cyclists too. Arriving at work sweat free with a vehicle you can store under your desk is now a reality!
Electric scooters vary in range based on battery size, rider efficiency, and motor power output. E-scooters in our selection have a minimum range of 15 miles and a maximum range of 40 miles on one full battery.
Choosing the right electric scooter is dependent on your intended use and distance you are planning to ride. The decision is completely based on range and road conditions on your daily commute. With this decision unique to every rider, contact one of our specialists today to help guide you to the correct electric scooter.
Both pneumatic (air-filled) and non-pneumatic (solid rubber) tires have benefits. Pneumatic e-scooter tires will create a smoother, less bumpy ride as the air will act as suspension. Pneumatic tires are also prone to flats from glass or other sharp objects on the road. In case of a flat tire, visit your local micromobility store for repair. Non-pneumatic tires will never go flat so there's no worry about having to change the inner tube but having a solid rubber tire with no tire causes the ride to be bumpy.
From a dead battery to a full charge, it will take 3-7 hours to charge for most electric scooter batteries. Charging overnight or at the office is always a good option so you never have to worry about a dead battery mid ride. No more range anxiety!
Please avoid using or storing the vehicle and battery in an environment lower than 14° F (-10° C) or higher than 122° F (50 ° C) (for example, do not leave the vehicle in a car exposed to summer sun). Typically, at 14° F (-10° C), the range may be only half or less at room temperature. After the temperature rises, the battery range will recover. A fully-charged vehicle runs out of stored power after approximately 120 to 180 days of standby. It is recommended that the vehicle be fully charged at least every 90 days.
Note: There is a smart chip inside the battery to record the charge and discharge of the battery. Due to damage caused by long periods of non-charging, it will not be able to be recharged, and it will not enjoy free warranty. (Reminder: Only professional electric technicians are allowed to disassemble the battery pack, otherwise serious safety accidents may be caused by electric shock or short circuit!)
If you plan to stop using your balance car or discarded batteries. Do not handle it yourself. Due to the complicated environmental conditions in the home, improper storage of lithium batteries may cause hidden dangers such as spontaneous combustion. You can contact Vene service team to assist you in disposing of the waste batteries.
If you insist on handling it yourself, we recommend that you follow local regulations and do not discard the lithium battery pack at will. When storing, please separate the battery from the vehicle body, put the lithium battery in an explosion-proof box, and store it separately in a dry, room temperature and flame-retardant environment, away from flammable materials. Avoid long-term storage of used batteries, which must be disposed of in a timely manner.
